The internal medical department was founded in 1977 by Prof Hadok. It is one of the largest departments at KAU and the largest at the faculty of medicine at KAU. The Medical department covers the specialty of internal medicine and wide ranges of all subspecialties of internal medicine. Medical is representing the biggest department in the area of the patient care service at KAUH at covers internal Medicine and other subspecialties subspecialties
A brief about the department:
We are representatives of the Patient
Affairs , working as a link between patients and service providers to achieve the
highest levels of satisfaction and strive to contain the complaints, observations
and suggestions made by patients and their families , and to develop specific mechanisms
to search for solutions aimed at and work on their application as well as take advantages
of the results for the benefit of patients and their families and departmental
staff.
Message:
To serve the community to provide
health care to meet the needs of patients and add a human touch to the medical services
provided , and to provide a suitable environment for the education and training
of health workers and support scientific research.
Objective:
All the staff of the
Department is working to achieve one goal , which is to provide high-quality
services within the policy and the system of the General Authority for Health Services,
indicating that the importance of the administration stems from the importance of
the large served category , which is the patients and the hospital follower.
Main Tasks
ü
Receiving requests
for treatment from outside the hospital.
ü
Knowledge and application
of policies and procedures of patients and hospital followers inside and outside
the hospital.
ü
Coordination of
access for patients and followers with services owed to them.
ü
Coordinate of health
referral facilities outside the hospital.
ü
Coordinate the
referral of patients to supreme administration or the medical existing in the hospital.
ü
Coordination of
investigations of patients and the followers medically or administratively.
ü
The establishment
of patient files.
ü
Transfer patients
for internal or external services.
ü
Registration of emergency patients.
ü
Coordination of
access of patients to the Clinics , Inpatient Admission and other internal sections.
ü
Appointment registry
for outpatient and inpatient.
ü
Request and follow
up the issue of Medical Reports for patients and their sitters.
ü
Coordination and
follow-up of patient’s complaints.
To communicate:
Patient Affairs Management :
Ext.: 10250 – 10251.
1. Patient Relations Section:
The department is very important
link between patients and the rest of the hospital departments, where the main task
is that everyone is keen to submit to provide the care for the patients , sitters
and visitors through the provision and facilitate all possible submission of high
quality services rise in line with the hospital mission and vision.
Objective:
To provide appropriate conditions
in the environment surrounding the patient to enhance the intimacy between the patient
and the health facility workers and stand on patient’s needs.
A category that benefitting from
the Patient Relations services:
Doctors – the staff ( all hospital
staff ) – Nursing staff – Inpatients – Outpatients and hospital visitors.
Patient Relations’ Divisions:
a)
The main office of the
Patient Relation Section.
b)
In-patient Patient Relation.
c)
Out-patient Patient Relation
.
d)
ER Patietn Relation.
e)
Call center.
Main Tasks:
ü
To respond to patient
and visitor’s inquiries and questions – as well as to receipt of deposit stuff like
(medication , medical reports and clothes ) and deliver it to the patient in the
office working hours.
ü
Receive patient complaints and direct it.
ü
To communicate with the patient’s relative to reassure them about their
patient’s condition – the continuous coordination between the patients , relatives
and medical staff – provide all what can be provided for patients , and sitters
especially the elderly and those with special needs.
ü
Coordination with
the Health Affairs ( Jeddah Emergency ) when needed – explain eligibility and acceptance
of cases in the emergency department and the rights and duties of patients – continuing
monitoring and enhancing the quality of service provided .
ü
Guide and direct
patients and visitors to be accessible place.
ü
Make a referendum
on patient satisfaction with the services provided to them.
To communicate:
For internal calls: 10117 For
external calls: 10249
Happy to serve you – to ask for help communicate the
following numbers:
Ext.: 18475 / 18041 / 10789 / 10588
Pager no.: 2028
2. Appointment Section:
Appointment section is a leader in
providing services to patient through the application of clinics hospital policies
and procedures to accept conditions and recording appointments for patients, clinics
and open files and organize the functioning go the clinics.
Main Tasks:
ü
Receiving cases
transferred from other hospitals display
it to a screening clinic physician.
ü
Open a file for
the patient in the event of conversion were accepted medically.
ü
Update patient’s
date in the file electronically.
ü
Registering the
appointment for the patient in the General Clinic or convert it to a specialized
clinic in case requested by the attending physician.
ü
Registration appointment
of specialized clinics and coordinate the entry of patients to clinics.
ü
Make arrive in
the system on patient’s arrival and to organize their entry.
To communicate:
Ext. : 10298 – 10066 – 10212 – 18150
Working hours:
From 08:00 up to 16:00
3. Admitting and Emergency (ER):
Admission and ER section is the main
section of King Abdul Aziz University Hospital , participates in the supporting
and the integration of the functions of the hospital and provides better services
to reach a high level of quality and efficiency
taking into account follow the laws and regulations of the hospital to the
fullest.
Main Tasks:
ü
Confirmation or
cancellation of admission in Day Car Unit ( DCU).
ü
Coordination of
procedures for D\C U.
ü
Registration and
coordinate the admission appointments.
ü
Respond to patient’s
inquires.
ü
Receiving and sending
files.
ü
Registration of
ER patients.
ü
Opening ER files.
To communicate :
Ext.: 10155 – 18147 – 18189
Working hours:
From 07:00 up to 19:00.
ER is working for 24 hours.
4. Social Service:
The social worker liaison between
the patient , relatives and the physician and provides the following services…
i.
Psychological
and moral support for the patient.
ii.
Guidance
religious and social.
iii.
Help
the patient to overcome his family problems or practical problems which impede the
therapeutic process.
iv.
Intervention
when the patient refuses to complete the therapeutic process.
v.
Patient
rounds on daily basis.
vi.
Direct
the patient to comply with the instructions of the physician.
vii.
Assist
and guide the patient to medical service centers or dialysis centers.
Cohesion Services Unit:
ü
Religious needs ( to provide copies of the Holy Qura’an and wrote pryers and means
for Tayammum and other religious stuff ).
ü
Medical equipments and supplies.
ü
Adviser ( helping the patient to take decisions in the various health needs and
religious).
ü
Smoking ( spread awareness through booking in one of the specialty clinics in our
sponsorship ).
ü
Shave ( this service is provided every Wednesday only for inpatient’s patients whose
stay was longer than Ten days ).
ü
The field service ( bring all that
contributes to the patient’s treatment from outside the hospital )
ü
The Holy water “Zamzam” (available ,source packing watering project custodian of
the Two Holy Masjeeds).
To communicate:
Ext.: 15606
Working hours:
From 08:00 up to 16:00.
5. Charitable treatment Office:
Treatment office aims to charitable
health care insurance to the owners of the needs of the poor and needy. It is also
a link between those who can provide health services and other businessmen, companies
and needy class and take advantage of charities and some of the major institutions
in support of the expenses of those patients. It also works on the development of
a sense of social responsibility among residents and business owners and encourage
them to donate and participate in community service and development of the humanitarian
aspects.
Cases that can be accepted:
·
Chronic
conditions for adults and children ( Diabetes – hypertension – Heart disease – Renal
failure ).
·
Cases
of Urinary tract and Surgery.
·
Tumors
in all cases classified.
To communicate:
Ext.: 10023 - 10444