A service desk is primary IT service in IT SERVICE MANAGEMENT ( ITSM) It is intended to provide a single point of contact to meet the need all users.

• A unified center for Receiving and processing all IT request.
• Easy to access users request.
• First step to process and identify the problem then transferring to technical Unit.
• Identify the problem commonly faced the users.

 

• Answering every single phone calls.
• Receiving all IT related requests and processing remotely if possible or sent it to the related units.
• Solution urgent Request (High Priority).
• Responding services and request by WhatsApp.
• Serving politely every user, who are visiting personally.
• Create domain users and reset the passwords on the spot.
• Reset the password of Anjiz Users, on the spot.
• Two Employees always ready to support in the office.
• Follow up the work flows units until to solve the problem.

Supervisor

Abdulrahman Alzahrani

extension

17100

E-mail

akalzzhrani@kau.edu.sa

Staff

Afnan Baatiyah
Abul Bashar( Bashar)
Muaaz Aljawi